Is an examination of the psychological processes that are involved in motivation. This contrasts with content theories such as those of Maslow andHerzberg. The best-known element of process theory is Vroom’s work on the importance of people’s expectations about the chances of an action achieving a desired outcome.
Example30. Worked example: what is an interviewer’s chance of finding a respondent at home within three calls, assuming that the respondent is out 60 per cent of the time? A probability tree sets out this problem and makes it easy to give an answer.